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Return Policy

RETURN

You can return your order to us within 30 days. For quick and smooth processing, please tell us the article, number and reason for your return.

Processing Time

Sometimes the handling of a return and the refund of a paid amount can take up to 14 days. Normally we are a lot quicker though. Please note that all goods ordered must be returned with the associated label and original packaging. If the goods are used, worn, washed or damaged, we are not liable to take them back.

Refund of the purchase amount

Once your return has been accepted, we will send you an email confirming the refund. If you bought on account, we will reduce your payment according to the amount of the reimbursement amount mentioned. If you have already paid for the goods, we will refund you the corresponding amount. We always transfer your repayment to the account from which you made the payment, i.e. either your bank account, credit card account or PayPal account. If this is not possible in individual cases, for example with a no longer valid credit card, we will ask you for an account details.

Free return shipping

The return shipping is free of charge. Please note that this only applies to returns of goods that were purchased on this website.


Do you still have questions?
You can reach our service team at the following times: Mon - Fri from 8 a.m. to 12 p.m. and between 1 p.m. and 5 p.m.
Phone: +49 (0) 6331 5145 7778
Email: info@elwinshoes.com

 

REQUEST YOUR RETURN HERE

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